aPal Inc.(www.apaldeal.com) is having different

products different delivery system, Exchange

or replacement system and return

policy. It is fully depends on manufacturer's policy

or instructions.

 

  Our Delivery, Exchange or replacement

System and Return Policy For Electronics

Goods:

Samsung Products Delivery, return or replace System:

As per Samsung India's Instructions, Samsung products we need to delivery customer's hand just with seal packed & Non-damaged condition. If there is any problem in the product that Samsung's service center will take care. Our duty is not to show customer, whether the delivered Samsung products is working or not, our duty is just delivery the customer Non-Damaged Products, as per Samsung guidelines. So our delivery system for Samsung Products is  Delivery Non-damaged product with seal pack. From that delivery time to one year warranty period Samsung India will take care their products by giving  customers may onsite service or customer may need to bring Product to  Samsung Service center, that customer need to confirm with Customer Care of Samsung India. Your new products if any major problem or not switch on everything will care by Samsung India only, nothing is there on our hand for Samsung Products, all responsibility they have taken for their products. Our duty is completing just delivery you Seal packed and Non-damaged product. So our responsibility is not coming for giving any return or replacement policy for Samsung Products because all return or replacement or changing are handling by direct Samsung India Itself for their products.              

We do on delivery spot product checking system to complete Successful Delivery. We will delivery customer the ordered product with

 manufacturer's seal pack and we will take a sign on report paper called "Seal Packed Delivered" that customer has received the ordered

 product with manufacturer's seal packed.

And one more paper need to sign by customer for Samsung Products at delivery time is Non-damaged Products Delivered".

 

 Bill you can  pay us by using your Credit Card EMI or Credit Card or Debit Card or Cash Payment only at delivery spot.

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Note : Product of Samsung India, Toshiba India, Acer India, Dell India  gives the same instructions as Samsung.

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Nokia India products we delivery to you by showing on working condition at product delivery time. Our delivery person will wait 10 minutes to 20 minutes of times for completing on delivery spot product checking by you and you need to sign a paper that "On Working Condition Products Delivered". Nokia products you can check warranty by calling to service center or customer care of Nokia in front of our delivery person. Dell India also same system, you can check warranty from their websites or calling to their customer care or service center, so you can verify our delivered products warranty on delivery spot itself, our delivery person will wait.

 

So our policy is very simple we follow manufacturer's instructions, if any manufacturer allow us to on delivery spot product checking facility then we are also offering to customer, at delivery spot product check for working for good condition, warranty check by calling customer care or service center or  in online manufacturer's websites.

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Dear customer, we are open to give you all facility if that particular manufacturer is having. So which manufacturer is having facility you will get

definitely from us, like -

1. On delivery spot product checking to confirm on working condition product delivered & working perfectly. (Only some manufacturers are offering this facility, so you will get this facility from us for those manufacturer's products only).

2. On delivery spot products warranty checking by calling to manufacturer's Customer care or Service center or in Online from  manufacturer's website.

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Bill payment system :

Dear customer you can pay us bill at product delivery spot by swapping your Credit Card with EMI options we convert or Credit Card or Debit Card or can do Cash payment.  No prepayment. But if any customer is willing to do pre-payment can do  by Netbanking or do Demand Draft or Cheque Payment.  Payment gateway (EBS) online payment facility we have but not offering for all products, some products we offering this facility.

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Once customer pay bill then bill paper will be given to the customer

at delivery spot itself. Then we will request to the customer to open the product seal packed box  on delivery spot and check that and confirm non-damaged products delivered. If manufacturer's policy support then we will request customer to check all parts of products, warranty at delivery spot. If the product is working in

 good condition then we will take a sign on report paper called "Delivered Products With Good Condition" paper. Suppose, if the product

 found on delivery spot checking any fault or damage or defect then we will be taken back the product by giving customer a receive where

 both parties (customer and we) will sign that called "Product Replacement Process Paper" and we will give the replacement paper one

 copy to customer and one copy will keep with us and fault or damage or defect product will be taken from the customer for replacement

and will replace customer the same product within one to two working days.


             If the same product is not available, then we will request the customer to wait for more 5 working days, if available ( in 5 working

 days) we will inform customer and we will delivery immediately same product or if customer want can choose the different model of product

 or other products which are available in our site.


               If customer is not willing to take other any product or different models and want to refund the amount then we will refund the

 amount after deducting the VAT amount and delivery charges (which is maximum 300 Rupees) or any other charges remaining amount will be refund by cash or account payable Cheque, from the requesting day to within 5 working days.


                 Or customer can order within 30 days of time different products on that full amount. If the bill amount is less than paid amount

 then remaining amount will be refund after deducting the VAT amount and delivery charges (which is maximum 300 Rupees) according to

 pre-purchased products and remaining amount will be refund by cash or account payable Cheque from the requesting day to within 3

 working days or at delivery time of new ordered products. Or customer can order within 30 days of more time (from current purchase)

 different products on that remaining balance amount instead of refund request. If customer do not buy any product within 30 days of time

 from last purchase then after 30 days customer's remaining prepaid balance amount will be deduct the VAT amount and delivery charges

 (which is maximum 300 Rupees) or other any charges remaining amount will be as prepaid amount. Hereafter customer can buy only from the remaining amount from us any time, there is no time bound or can request of refund amount, from the customer's request day to within 5 working days the amount will be refund by cash or account payable Cheque to the customer's address.


                    Note: If we can confirm the same products within 3 working days or can delivery the same products within 5 working days time

 then no refund request or different products request will be entertain by this 5 working days of time. In this scenario, We need 5 working

 days maximum time to replace the same products, if we can not replace same products to customer in 5 working days of time after then

 only customer can order different products or same products different models on that amount or can request for refund amount.

                       There is no extra return policy. On delivery spot itself please check the product and if any defect or not working then on

 delivery spot return the product for replacement or exchange and must collect the paper called "Product Replacement Process Paper"

 where both parties will sign (Customer and Delivery Person) and handover defector not working products to delivery persons hand.

 Collected amount will not refund to customer now, only will get paper called "Product Replacement Process Paper" where everything will

 be written on that paper, how much cash amount you paid for which product, all in details, please Keep safely this paper with you and wait

 for one to 2 working days, within 2 working days same products will be delivery to your hand and also on delivery spot product checking

facility will be there. If again if any defect or not working product then the same process will be followed. But some manufacturer's products do not have this facility on delivery spot product checking for Working condition, so if any problem on manufacturer's product need to directly contact with manufacturer's service center or Customer care. In this case you will  get only chance check product for non-damaged to report us that product is Non-damaged at delivery time & manufacturer's seal packed delivered.


                       Electronics products come with manufacturer's warranty or guaranty, so any problem or defect after our successful working

 condition products delivery to customer's hand (by our on delivery spot product checking facility), customer need to contact nearest manufacturer's service center or customer care of particular manufacturer company's on manufacturer warranty or guaranty period.

               Our work is just successfully delivery you non-damaged, seal packed products delivery or some manufacturer's products delivery by checking on working condition product to customer's hand, hereafter any things will take care by only manufacturer company according to their policy. We do not entertain anything once successfully or on working condition  or non-damaged product delivery completed to customer's hand, then no return, no refund, no replacement, no exchange for any electronics products by us. Everything will take care by manufacturer as per their policy and Manufacturer may return or replace or refund or change or repaired product.


                       Note : Our delivery person will spend 5 to 15 minutes of time with customer to check products at delivery time, customer caneven check( if want) warranty or guaranty with original manufacturer by making just a call to customer care or service center of manufacturer or from online from manufacturer website. So please keep 10-20 minutes of time to spend with our delivery person at delivery time. But all manufacturers do not offer this facility.


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Delivery, Exchange or replacement system

and Return Policy for Sarees or Cloths

(Non-ready-made) products: 

On delivery spot product checking system to complete Successful Delivery. Our delivery person will delivery to customer Sarees or Cloths

 (Non-ready-made products), we request the customer to check the product on delivery spot itself properly. Customer need to pay first 100

 Rupees before checking the product called "Product Bringing Charge". Then customer can open the product and check for any defect or

 fault or cutting on product. If everything fine then customer will pay the full bill amount excluding first paid 100 Rupees. If

 any defect or fault or cutting on product at the delivery spot checking time then the product will be replace within 1-2 working days same

 product same design, same color and first paid 100 Rupees will be deduct only with bill or successful delivery. First paid 100 Rupees will

 be given when successfully delivery happen. Total bill will be taken less of 100 Rupees as it paid first.

Customer need to pay only 100 Rupees cash before checking product, no need to pay any more if delivery not succeed. Just need to sign a paper called "Defect Products for Replacement paper". Once the delivery successful then only need to pay the bill and need to sign a paper called "Product Received Without defect".  First paid 100 Rupees will not return, if you do not buy same product then first paid 100 rupees will be taken as "Product Bringing Charge". If you buy same product then 100 Rupees will be deduct from total bill.

We are collecting 100 rupees first to avoid harassment by customer.

After delivery successful then also if suddenly any defect find on product and for that reason customer want to replace or change the same product, then customer have to inform within 48 hours from delivery time to our email id : replace@apaldeal.com with bill and products defect details or can call our Customer Care number. Our person will come to your address and will take the product by giving you both party sign paper called "Product Replacement Request" and products will be taken and replacing you within 2 working days maximum. 

                    If the same product is not available, then we will request the customer to wait for more 5 working days, if available (in 5

 working days) we will inform customer and we will delivery immediately same product or if customer want can choose the different model

 of product or other products which are available in our site.


                      If customer is not willing to take other any product or different models or designs and want to refund the amount then we will

 refund the amount after deducting the VAT amount and delivery charges (which is maximum 250 Rupees) remaining amount will be refund

 by cash or account payable Cheque, from the requesting day to within 5 working days.


Or customer can order within 30 days of time different products on that full amount. If the bill amount is less than paid amount then

 remaining amount will be refund after deducting the VAT amount and delivery charges (which is maximum 250 Rupees) according to

pre-purchased products and remaining amount will be refund by cash or account payable Cheque from the requesting day to within 3

 working days or at delivery time of new ordered products. Or customer can order within 30 days of more time (from current purchase)

 different products on that remaining balance amount instead of refund request. If customer do not buy any product within 30 days of time

 from last purchase then after 30 days customer's remaining prepaid balance amount will be deduct the VAT amount and delivery charges

 (which is maximum 250 Rupees) remaining amount will be as prepaid amount. Hereafter customer can buy only from the remaining amount

 from us any time, there is no time bound or can request of refund amount, from the customer's request day to within 5 working days the

 amount will be refund by cash or account payable Cheque to the customer's address.


Note: If we can confirm the same products within 5 working days or can delivery the same products within 7 working days time then no

 refund request or different products request will be entertain by this 7 working days of time. In this scenario, We need 7 working days

 maximum time to replace the same products, if we can not replace same products to customer in 7 working days of time after then only

 customer can order different products or same products different models or designs on that amount or can request for refund amount.

There is no extra return policy. On delivery spot itself please check the product and if any defect or fault or damage or cutting then on

 delivery spot return the product and get same design product on 1-2 working days and check and pay the bill amount.

                      After successful delivery if any replacement need that time our person will come to your place to collect the defect product.

 For replacement or exchange and customer must collect the paper called "Product Replacement Process Paper" where both parties will

 sign (Customer and Delivery Person) and handover defect products to delivery persons hand. Collected amount will not refund to customer

 now, only will get paper called "Product Replacement Process Paper" where everything will be written on that paper, how much cash

 amount you paid for which product, all in details, please Keep safely this paper with you and wait for 2 working days, within 2 working days

 same products will be delivery to your hand and also on delivery spot product checking facility will be there. If again if any defect or not

 working product then the same process will be followed.




Note : Our delivery person will spend 5 to 15 minutes of time with customer to check product at delivery time. So please keep 5-15 minutes

 of time to spend with our delivery person at delivery time. Before open product for checking, you need to pay 100 Rupees as "Product

 Bringing Charge", (which will be deducted from paying bill amount) then only product packet will open and customer can check product.
 

Dear customer, you can pay us at delivery time by using your credit card or debit card or can do cash payment. You can also do netbanking. You can also do pre-payment ony for Cloths or Sarees  items by using payment gateway (we use EBS).  We have Credit Card EMI facility at delivery time for above purchasing of 3000 Rupees total bill amounts.

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Point to  Remember:

• Please ensure that the product is unused, with original packing  for exchange or replacement or refund request.

• We will not refund the custom duties, taxes, if applicable, or paid by you at time of receiving the goods or any referrer earned

or got bonus amounts.

• At any point the refunds will not exceed the actual value of the goods plus the shipping cost incurred for returning the product.

• We will refund the money the way payment was made or cheque.

 

. For Help: Customer Care (24X7):      Telephone No. : +(91)-(80)-88645022. ....................................................................................